Payment/Shipping/Return Policies

Canceled/Refused Orders

  Order cancellation requests must be submitted via a written e-mail request (support@vibeanddecor.shop). A cancellation request does not guarantee an order will be canceled.  Orders that are on the loading dock, loaded into delivery vehicles, or are en-route cannot be canceled without a 20% re-stocking fee (Customer will also be responsible for return shipping cost). Cancellations cannot be made more than 24 hours after orders are submitted.

Damaged/Defective Item

  If an item is damaged upon arrival, a e-mail support request (support@vibeanddecor.shop) must be sent within 48 hours of receiving the product. Any claims made after the 48 hour window are subject to non-return by us. Photos of the product, the product packaging and photos of the product damage must also be submitted in the support request e-mail. 

  We also offer a 30-day guarantee against manufacturer defects. A manufacturer form will need to be filled out. Request the form at support@vibeanddecor.shop.

Shipping

  Items are usually shipped within 24 hours of order being received. Parcels are usually received within 2-7 days after being shipped, but some LTL shipments may take up to 21 days to arrive after ordering.

   All orders will have a tracking number sent to the e-mail provided during checkout. All tracking numbers are sent once the order has been shipped from the warehouse.

Returns

  If a return is approved, an item must be sent to the EXACT address on the shipping label within 30 days of originally receiving the order. Items sent to a wrong address will not receive a refund/credit. Products sent after the 30 day window will not receive a refund/credit. Refunds will be given once the item is received at the warehouse, and it is confirmed the item is still in sellable condition. Items that are returned due to Buyer's Remorse require customers to pay for the return shipping and a 20% re-stock fee.

Payment

 Credit/Debit cards are charged upon confirmation that an item is being shipped from the warehouse. Items will not be shipped until payment is confirmed. Fraudulent activity, or disputes, on a credit card may lead to suspension of a customer's account, and future purchasing rights. Any un-paid amount, after 60 days of invoice, may be subject to collection via agencies/court proceedings. If a cheque is returned, we reserve the right to cancel any outstanding transactions/orders until the full outstanding amount is received. Returned cheques will incur a $25 charge to cover administrative costs. If an account has multiple returned cheques, cash-only transactions may be implemented in future sales for that customer/account.